About us

Courier Services

NCA Code of Practice

On Line User Guide

· Contact Brooklands Express, who will set you up as a user, and let you know your User ID and Password.

· Logon to www.brooklandsexpress.co.uk using your ID and Password. You will be presented with the 'Clients' Menu'

· Click on the menu option 'User Profile'. When the User Profile displays, click on 'Change Your Password'. Change your password to something you can easily remember, and ensure that you keep it secure, changing it on a frequent basis. If you forget your password, then request a new one by sending an email to admin@brooklandsexpress.co.ukquoting the reference Brooklands Express and your User ID.

· Check your details, particularly the email addresses for contact, confirmation and POD responses. To edit these click the appropriate <Edit> button on the right.

· An 'initial' default booking template has been set up for you; it specifies that the 'normal' order form will be for a small package on a same day small van, with collection from your account address. If you do not normally make this type of booking, you may wish to add a new template. To do this click on the <Edit> button for NetDespatch settings and then the . This will allow you to set up and select your own default template.

· To make a booking, close down the User profile window and select 'Place Order'

· To book a courier is very simple.
If you have entered the job before, just type the reference number you were given, into ND Ref, and click the 'Go' button. The previous job details will be displayed.
If you have set up other templates, and you wish to change to one for this entry only, then select it from the drop down list. If the Job is not a collection from your account address, change the 'Job Type' to 'There to There' or 'There to Here', by selecting it from the drop down menu. Select the Account and Tariff you require. (Remember motorcycles can only take letters and small packages). Now enter the time you require the collection (or tick 'Ready Now'), and enter your reference details and the delivery address.

· To speed your data entry go to the various look up facilities, marked , and enter any regular cost centres, department codes, delivery address etc. Then you will be able to select these from the list in future.

· In the destination box enter the address. The more information you give, the better the service we can provide. The system will accept a destination such as Swindon but cannot accurately price the job until a full UK Postcode is entered. If you need help with this, click on the by the Postcode box and search for the correct addres see using company name, street and town, or just the postcode if you know it. But do not worry if you do not have this information to hand, it can be sorted out later.

· Once you have entered all the details press SUBMIT, this will then send your details using XML format via the Internet or your Intranet site to our secure server. Our server will then send the information to Brooklands Express.

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